Terms and Conditions

TERMS & CONDITIONS

Laskabynature.com has been designed to make your shopping experience as safe and enjoyable as possible. These terms & conditions incorporate our privacy policy and set out the basis on which you can visit and use the Laska by nature website.

If you browse and use this website, you agree to comply with and consent to the following terms and conditions, which together with our privacy policy govern Laskabynature.com’s relationship with you in relation to this website. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

Customer Service

In order to provide you with the best possible service, we welcome questions, comments and suggestions about this website, the terms and conditions, our products and service. The best way to contact us is by e-mail or through the 'contact us' button in the footer of this website.

  1. General

This website https://laska by nature.com is owned and operated by Laska ot prirodata EOOD ('Laska by nature' or 'us' or 'we'). Registered company address: 70A Street 2a, Chomakovtsi 5980, Bulgaria. VAT registration BG 203801471. Laska by nature® is the registered trademark of Laska ot prirodata EOOD.

'We' or 'Us' means Laska by nature. 'You' means the person whose order is accepted by Laska by nature. The 'Recipient' means the person who receives the purchase bought through https://Laskabynature.com.

  1. Prices & Content

Laska by nature takes care to ensure prices and the content of this website, product descriptions, photographs and ingredients, are accurate and correct at the time of publishing. All prices are in EURO, include VAT and exclude delivery, post and package charges. Prices may change over time. Laska by nature will only accept orders if there are no material errors in the description of the merchandise or its price as advertised on this website. In case of an error or other content- related issue, Laska by nature reserves the right to correct such error without notification and cancel any order that may have been made under the pretense of such error.

  1. Products & Availability

Laska by nature manufactures its products, providing you with an extra guarantee of origin and quality. We take every care to ensure that product descriptions and colours accurate at the time of publishing but we cannot accept responsibility for any discrepancies in this information. Accuracy of colours is not guaranteed because each computer displays colours slightly differently.

All items are subject to availability. Validly stated prices on our website remain in effect as long as the merchandise is available or as otherwise stated on our website. We will inform you immediately if the goods you have ordered are not available and if or when they will be available again.

  1. Gift & Discount Vouchers

Only one Voucher Code is permitted per order. It must be entered correctly in the Voucher Code box at checkout where it will show in your basket. A Voucher Code gift or discount cannot be provided if it has not been entered at the checkout or after your order is confirmed.

When a Voucher Code requires a minimum spend, the minimum spend excludes delivery fees, taxes, samples and trial products. When returning items from your order, if you used a discount voucher and your order no longer qualifies, the voucher value will be deducted from your refund; if you used a free gift voucher and your order no longer qualifies, the free gift must be returned or its value will be deducted from your refund. When a Voucher Code provides a free gift, the free gift is not eligible for exchange or refund.

Codes cannot be used together with other offers. Codes are valid for a specific period of time and limited to certain items. Discount codes are subject to the following exclusions: samples, Laska by nature discovery boxes, Laska by nature gift vouchers, sale items.

  1. Payment

You can pay your purchases by PayPal or credit card. If any of these payment methods are unsuitable, please contact us to discuss other payment options.

Please ensure that the details you enter are correct. All credit cardholders are subject to validation and authorisation by the card issuer. If the issuer of your payment card refuses to pay or authorise payment to Laska by nature, we will not be liable for any delay or non-delivery of merchandise. We retain legal ownership of all merchandise until full payment has been made by you and received by us, and legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you. Risk in the merchandise transfers to you upon delivery.

  1. Order Confirmation & Dispatch Confirmation

Once you place an order with us, we will send you an email acknowledging the details of your order. This email is not an acceptance of your order, just a confirmation that we have received it. We may refuse to accept a transaction for any reason to anyone at any time at our discretion without any liability. Acceptance of your order and completion of the contract between us will happen when we email you a Dispatch Confirmation stating the goods have been dispatched.

  1. Cancellations

Under the EU's Distance Selling Regulations, you have the right to cancel your order with us, in writing, from the time of ordering until 14 days after receipt of the items with a copy of the delivery note and invoice. We will refund unwanted items provided you return the goods to us in their original, unopened and unused condition. If they are not returned in a fully re-sellable condition or the packaging is damaged, we shall refuse a refund on the items without exception. For hygiene reasons we are unable to offer a refund or exchange on any opened product.

We will reimburse the cost of postage and packing, unless you request a replacement item. If you request a replacement for returned items you will not be charged again for delivery. Please note that credit card charges are not refunded. All replacement items are shipped via standard delivery.

If you wish to cancel your order, you must inform us by letter to: Laska ot prirodata EOOD/Laska by nature, 70A Street 2a, Chomakovtsi 5980, Bulgaria; via our Contact Us form or by email at hello(at)laskabynature.com and quote your order number.

We are able to stop orders from dispatch if you contact us within 1 hour after the order has been placed. You may email us or call us at +359 887 853 353. After the 1 hour window, we cannot guarantee that the order will be cancelled, even if you send us notice of cancellation before receiving your Dispatch Confirmation.

  1. Returns

Laska by nature will refund you on unopened items returned to us within 14 days of receipt provided they are in their original, unopened re-sellable condition. We will issue a refund (excluding delivery fees) within 14 working days of receipt.

1 - Contact us at hello(at)laskabynture.com or via the Contact Us form to request the return of merchandise, providing your order number and the items you wish to return.

2 - Send the items you wish to return to Laska by nature following the instructions you receive from us. Wrap items securely in the same or similar packaging in which you received them. The item is your responsibility until it reaches us. Laska by nature is not liable for lost returned parcels. We are not liable for the cost of returning any goods. The address for returns is: Laska by nature, 70A Street 2a, Chomakovtsi 5980, Bulgaria

3 - All returned goods will be examined upon receipt. For reasons of hygiene we do not refund or replace opened or used goods. Your refund will be made by the original or agreed payment method.

NON- RETURNABLE ITEMS

These items cannot be returned without exception:

  • Sales items and samples
  • Unsealed, opened or used soaps and sealed soaps in damaged packaging
  • Delivery charges and gift wrapping services

If your order value after returning your items no longer qualifies for free shipping, delivery charges will be deducted from your refund. If you used a discount voucher and your order no longer qualifies, the voucher value will be deducted from your refund. If you received a free gift and your order no longer qualifies, the free gift must be returned or its value will be deducted from your refund.

Laska by nature reserves the right to monitor customer cancellations or returns, and charge administration fees, payment processing fees and refuse returns if a customer is repeatedly found to be buying and returning goods. Each return is assessed individually taking the customer history into consideration.

Damaged or wrong items

We recommend that you inspect your order upon delivery. If an item arrives damaged or in error, please contact us immediately via our Contact Us form. We will arrange for a replacement to be delivered to you free of charge after you return the damaged or wrong item in its original packaging. Damages, defects, missing items or any errors not reported within 5 working days of receipt will not be accepted for return.

  1. Intellectual property

The trade marks, logos, packaging design and service marks ('intellectual property') displayed on our website are the registered marks of Laska by nature and are protected by EU trade mark laws. You may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our intellectual property without our prior written consent.

  1. Complaints

Please call us at +359 887 853 353 or email us via our Contact form to discuss any issues or concerns you may have with our products or service.

  1. Product Liability & Information

Laska by nature shall not be held liable for any damages, injury or illness caused by the misuse of any product. It is the customer’s sole responsibility to read the product instructions and ingredients list, to use the product for the purpose it was designed for, and ensure that the product is used safely and reasonably. Laska by nature shall not be held responsible for any damages, injury or illness that occur due to an allergic reaction, or as the result of any other unforeseen occurrence.

The material on this website is provided without any guarantees, conditions or warranties as to its accuracy. Laska by nature makes no representations or warranties in connection with this website, whether express or implied, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such warranties are not legally excludable.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors.

  1. Changes to legal notices

We reserve the right to change these terms & conditions and encourage you to review them before making purchases. Changes are effective immediately upon posting to the website.

  1. Disclaimer: Links

This website may contain links to other websites operated by third parties. Laska by nature does not control such websites and is not responsible for their contents. Laska by nature's inclusion of links does not imply endorsement of the material on such websites or association with their operators. We accept no responsibility for any linked sites.

  1. Security

Laska by nature on-line ordering service is fully secure. Our payment systems provider uses the latest industry standard Secure Sockets Layer (SSL) encryption technology to allow for the encryption of potentially sensitive information. Once you get to the payment stage, you will enter a secure area where your credit card details are handled by the highest security standards available.

  1. Processing

We process orders as soon as they are received, and dispatch them Monday through Friday. Orders received on a non-working day will be dispatched the next working day. When an order is processing, we are not able to stop it being dispatched, even if you have not received your Dispatch Confirmation or you email us to cancel your order immediately after placing it. In this case, we will assist you to return your order once you have received it.

  1. Delivery

We do our best to deliver goods promptly. However, we do not accept liability for delay in delivery for any cause. Laska by nature currently delivers to EU customers. We do not deliver to P.O. boxes.

DELAYED / LOST ORDERS: Laska by nature is not responsible for any direct or indirect loss or damage incurred by a customer due to delayed or lack of delivery of goods regardless of the method of delivery.

RECIPIENT'S SIGNATURE: Deliveries may require a signature upon receipt of order. If you will not be at your usual address during normal office hours you can provide us with an alternative delivery address. If you do not collect your parcel within a specified time, the parcel will return to us and you will need to arrange with us a new delivery and pay for the costs incurred in resending the parcel.

WRONG ADDDRESS: We cannot make address changes or corrections to orders once placed. We are not responsible for the loss of your order if the delivery address you provided at checkout is incorrect or incomplete. In the case your address is incorrect or incomplete, your order may be returned to us or the courier may apply a charge to your delivery cost which we will add to your order. Note that we will do this independently of our free delivery offer. If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address.

PRIVACY

Laska by nature is committed to protecting your privacy. When you place an order with us, you are required to provide us with some personal details: Your name; Address; Telephone; E-mail; Credit card details (these are not kept on file for future purchases)

Services & Marketing

Laska by nature uses your information for the purpose of processing your order. We will not share your private information with anyone except when providing a service to you.

We may use your personal information to update you on our latest products, news and special offers and send you promotional information about select third parties which we think you may find interesting if you tell us that you wish this to happen. You can also opt-in for communications from us and select third parties.

If you register for our newsletter, your e-mail address will be kept safe on our database and will never be disclosed to third parties except when providing a service to you. You can opt-out of receiving marketing communications from us and/or selected third parties by using the 'Contact us' button in the footer of our website.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, please note that we do not have control over those other websites. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites and such sites are not governed by this privacy policy.

Cookies

Laska by nature website uses cookies to add items to your basket, tailor our products and services to suit your interests, estimate our audience size, track visits to our website and sales. Our cookies do not remember your credit card details. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent. You may experience technical difficulties in using our website if you have disabled cookies.

You may request details of personal information which we hold about you under the Data Protection Act 1998 for a small fee. If you would like a copy of the information held on you or you believe that any information we are holding on you is incorrect or incomplete, please write us at the address below. We will promptly correct any information found to be incorrect.

hello(at)laskabynature.com

tel. +359 887 853 353